Thank you to Hannah for arranging our trip so competently and always with a smile. A true asset to your company. Thanks dear Hannah, we will always remember you with gratitude. The APT tour was well arranged, our Tour Director Brad and driver Bill were both wonderful, efficient, very friendly and helpful. Kudos to them both, they made the trip fun and
...read more organised everything for us. The biggest disappointment for us was the food on the Westerdam, most often bland, under seasoned, served lukewarm, not enough options for Vegetarians. The glossy descriptions on the menu bore very little resemblance to the actual dish served, often ingredients listed were missing. For seasoned travellers, with mature palates, the food resembled that served at an RSL or Food Court in a Shopping centre. I gave HAL detailed feedback on this aspect, it would be helpful if APT could follow up. This is the one reason we would not consider another cruise with HAL.
The road tour was good for the most, some not so good points: VIA Rail was far below our expectations, cabins were tiny, especially the Singles. The meals were less than fair. The long road journeys between Lake Louise and Sun Peaks and Sun Peaks to Whistler were way too long, both Sun Peaks and Whistler have very little to offer between a late afternoon arrival and early morning departure. It was a short stroll, dinner and bed. I realise there is little in the way of overnight stops on this route, but these two days were a waste. The Sun Peaks hotel was the worst of all hotels in the itinerary, we had some housekeeping issues and the dinner that night was a complete disaster. Overall, we were quite happy with our tour, if the points mentioned above had not occurred, it would have been a far better experience. We are from the Travel/Hospitality industries and travel extensively, throughout the world. The criticism above is genuine and we hope will be taken as such and efforts made to improve the experience for future travellers. Thank you.