The tour director and driver were excellent. The coach party were all friendly and responded to John's (tour director) request to be on time for departures at morning, lunch and other stops. We were disappointed to get single beds in all hotels, except one, after requesting double and not twin beds. All rooms were clean and comfortable. We did not realise that the tour would be so battle orientated, with various guides at different places having their own, sometimes, conflicting views on the battles. We also felt there was a castle overload and not so much about the country and people of Scotland itself. Our visits to the islands went without a hitch and were our main reason for taking this trip. All ferries ran and the occasional rain did not hamper the tour. Although this did not affect us, a fellow traveller who requires gluten free products was not well catered for. When we stopped for lunch in various places, it was difficult to find somewhere to eat which had gluten free food, so she had to opt for just a cup of coffee. The time did not allow for going into too many cafes to find out if they supplied gluten free food. Ken and some others, felt that one hour from start of breakfast to departure was not enough time when queuing was involved. Thank you Emily for all your help in organising this trip for us and we have, as you know, also booked our canal cruise - Amsterdam to Budapest - in August with you. We will certainly be contacting you for other trips in the future.